Shipping policy

Last updated: September 12, 2026

At SuperSportSupport, we work to process and deliver your fitness equipment safely and efficiently. Please review the information below regarding order processing, shipping, and delivery.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will begin processing on the next business day.

Once your order has been shipped, you will receive a shipping confirmation with tracking information when tracking is available.

2. Shipping Times

Estimated delivery times may vary depending on your location, the product ordered, and the shipping carrier.

Typical delivery times are:

  • United States: 3–8 business days

These are estimated delivery times and are not guaranteed. Large or heavy fitness equipment may require additional handling and transportation time.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on the destination, product, shipping method, and applicable carrier rates.

If free shipping is offered for a particular product or promotion, the applicable terms will be displayed on the product page or at checkout.

4. Tracking Your Order

When tracking is available, tracking information will be sent to the email address provided when placing your order.

Please allow 24–48 hours for tracking information to become active after the shipping carrier receives the package.

5. Delivery Delays

Delivery estimates may be affected by circumstances outside our control, including:

  • Carrier delays
  • Severe weather
  • Holidays
  • Customs processing
  • Transportation disruptions
  • Incorrect or incomplete addresses
  • High shipping volumes
  • Other unforeseen circumstances

If your order is delayed, please contact us and we will do our best to assist you.

6. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an incorrect address after placing your order, contact us immediately at supersportssupport@gmail.com.

We will attempt to update the address before the order ships, but we cannot guarantee that changes can be made after an order has entered processing.

Additional shipping charges resulting from an incorrect address may be the customer's responsibility.

7. Damaged Packages

Please inspect your package when it arrives.

If your order appears damaged during delivery, take photographs of the packaging and the product before discarding any packaging materials and contact us as soon as possible.

Email: supersportssupport@gmail.com

We may request photographs, videos, or other information to help us submit a claim to the shipping carrier and determine the appropriate solution.

8. Missing or Lost Packages

If your tracking information indicates that a package has been delivered but you cannot locate it, please first check around your delivery location and with household members, neighbors, or the carrier.

If you still cannot locate the package, contact us so we can assist you in investigating the delivery.

For packages confirmed as lost in transit, we will work with the shipping carrier to determine the appropriate resolution.

9. International Shipping

International orders may be subject to customs duties, taxes, brokerage fees, or other charges imposed by the destination country.

Unless explicitly stated otherwise at checkout, these charges are the responsibility of the customer.

Customs processing may also result in additional delivery time.

10. Large and Heavy Fitness Equipment

Some of our products, including rowing machines and other fitness equipment, may be large or heavy.

Depending on the product and destination, delivery may require special handling or may be delivered through a freight or specialized carrier.

Delivery arrangements may vary by carrier. Customers should ensure that the delivery address is suitable for receiving large or heavy packages.

11. Shipping Restrictions

Certain products may not be available for delivery to every location.

If we are unable to ship an order to the address provided, we will contact you and, where applicable, offer an alternative solution or refund the affected order.

12. Contact Us

If you have questions regarding shipping or delivery, please contact us:

SuperSportSupport
Email: supersportssupport@gmail.com
Phone: +1 773 823 1331
Address: 1157 Gaspar Ave, Spring Hill, FL 34608, United States

We are committed to providing reliable shipping and helping you with any delivery-related concerns.