Refund policy

Last updated: September 12, 2026

At SuperSportSupport, we want you to be completely satisfied with your purchase. If your order does not meet your expectations, you may be eligible to return it under the terms of this Refund & Return Policy.

1. 30-Day Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product must:

  • Be unused and in its original condition
  • Be returned with all original accessories, manuals, and components
  • Be in the original packaging, where reasonably possible
  • Not show signs of damage, misuse, modification, or excessive wear

Products that do not meet these conditions may be refused or may receive a partial refund.

2. How to Request a Return

Before sending any product back, please contact our customer support team.

Please provide:

  • Your full name
  • Order number
  • Email address used for the purchase
  • Reason for the return
  • Photos or videos, if the product is damaged or defective

Email: supersportssupport@gmail.com
Phone: +1 773 823 1331

Our support team will provide you with the return instructions and, when applicable, the return address.

Please do not send an item back without contacting us first. Returns sent without prior authorization may not be accepted.

3. Return Shipping

For returns due to a change of mind, ordering the wrong product, or other reasons unrelated to a product defect, the customer is generally responsible for the return shipping costs.

Because our products may include large or heavy fitness equipment, return shipping costs can vary depending on the size, weight, and destination of the item.

If an item is returned because it is defective, damaged during delivery, or incorrect, please contact us before arranging return shipping. We will review the situation and provide appropriate instructions.

4. Damaged or Defective Products

Please inspect your order as soon as you receive it.

If your product arrives damaged, defective, or different from what you ordered, contact us as soon as possible at:

supersportssupport@gmail.com

Please include clear photographs or videos showing the issue and the condition of the packaging.

Depending on the circumstances, we may offer:

  • A replacement part
  • A replacement product
  • A repair
  • A refund
  • Another appropriate solution

We recommend keeping the original packaging until you have confirmed that your product has arrived safely and is functioning properly.

5. Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method.

Please allow your payment provider or bank additional processing time before the refunded amount appears in your account.

Customers may request a return within 15 days of receiving their order, subject to the conditions outlined in our Refund & Return Policy.

6. Partial Refunds

In certain circumstances, only a partial refund may be issued.

This may apply when:

  • The product shows signs of use beyond what is reasonably necessary to inspect it
  • Parts or accessories are missing
  • The product has been damaged after delivery
  • The original packaging or components are missing where they are necessary for resale
  • The product has been modified or improperly assembled

The amount of any reduction will depend on the condition of the returned product.

7. Non-Returnable Items

Certain products may not be eligible for return, including products that:

  • Have been used extensively
  • Have been damaged through misuse, improper installation, or improper assembly
  • Have been modified after delivery
  • Are missing essential components or accessories
  • Are otherwise unsuitable for resale due to their condition

Any product-specific return restrictions will be communicated on the applicable product page where relevant.

8. Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to cancel an order before it has been processed or shipped. Once an order has been shipped, cancellation may no longer be possible and the order may instead need to be handled through our return process.

9. Exchanges

If you received a defective, damaged, or incorrect product and would like an exchange, please contact our customer support team.

We will review the request and provide instructions based on product availability and the circumstances of the order.

10. Contact Us

If you have questions regarding a return, refund, or exchange, please contact us:

SuperSportSupport
Email: supersportssupport@gmail.com
Phone: +1 773 823 1331
Address: 1157 Gaspar Ave, Spring Hill, FL 34608, United States

We are happy to assist you with your order and help find the best solution.